Return and Exchange Policy

Return and Exchange Policy for Neurofeedback Marbella

Effective Date: [Insert Date]

Thank you for shopping at Neurofeedback Marbella. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy. Please read the following guidelines carefully.

1. Eligibility for Returns and Exchanges

  • You may return or exchange any item within [number] days of the delivery date.
  • Items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase is required for all returns and exchanges.

2. How to Initiate a Return or Exchange

  • Contact our customer service team at [contact email or phone number] to initiate the return or exchange process.
  • You will be provided with a Return Merchandise Authorization (RMA) number, which must be included with your return.
  • Ship the item back to us using a traceable shipping method. The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

3. Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.

4. Exchanges

  • If you wish to exchange an item, please indicate the desired replacement item when you contact us to initiate the return process.
  • If the item you wish to exchange for is of a different price, you will be charged or credited the difference accordingly.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [contact email or phone number]. We will arrange for a replacement or refund, including the cost of return shipping.

6. Exceptions

  • Certain items may not be eligible for return or exchange, such as custom-made products, clearance items, or items that are marked as final sale. Please check the product description or contact our customer service team for clarification.

7. Contact Us

  • If you have any questions or need assistance with the return or exchange process, please contact our customer service team at [email protected]

We appreciate your business and are here to help ensure your satisfaction with your purchase from Neurofeedback Marbella.

Scroll to Top