Return and Exchange Policy for Neurofeedback Marbella
Effective Date: [Insert Date]
Thank you for shopping at Neurofeedback Marbella. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy. Please read the following guidelines carefully.
1. Eligibility for Returns and Exchanges
- You may return or exchange any item within [number] days of the delivery date.
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase is required for all returns and exchanges.
2. How to Initiate a Return or Exchange
- Contact our customer service team at [contact email or phone number] to initiate the return or exchange process.
- You will be provided with a Return Merchandise Authorization (RMA) number, which must be included with your return.
- Ship the item back to us using a traceable shipping method. The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.
3. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.
4. Exchanges
- If you wish to exchange an item, please indicate the desired replacement item when you contact us to initiate the return process.
- If the item you wish to exchange for is of a different price, you will be charged or credited the difference accordingly.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [contact email or phone number]. We will arrange for a replacement or refund, including the cost of return shipping.
6. Exceptions
- Certain items may not be eligible for return or exchange, such as custom-made products, clearance items, or items that are marked as final sale. Please check the product description or contact our customer service team for clarification.
7. Contact Us
- If you have any questions or need assistance with the return or exchange process, please contact our customer service team at [email protected]
We appreciate your business and are here to help ensure your satisfaction with your purchase from Neurofeedback Marbella.